Which statement best exemplifies reflective listening?

• A. Use open-ended questions
• B. Reflect, clarify, and restate client concerns
• C. Ask yes/no questions
• D. Provide immediate diagnosis

Answer: (B)

Reflective listening focuses on truly hearing the client and then showing you understood by restating what they’ve said, including clarifying any ambiguous parts and acknowledging the feelings behind the words. By reflecting, clarifying, and restating the client’s concerns, you validate their experience and ensure you’ve captured both the content and the emotion. This builds trust, reduces miscommunication, and invites the client to continue sharing, since they feel heard and understood rather than judged or rushed.

Open-ended questions are useful for gathering information and keeping the conversation flowing, but they don’t ensure that you’ve accurately understood the client’s message. Yes/no questions tend to limit depth and miss nuance. Providing an immediate diagnosis jumps ahead of the client’s experience and bypasses the reflective process, which is about understanding before offering direction.