Which technique is appropriate as part of therapeutic communication?

• A. Interrupt the patient frequently
• B. Provide supportive statements
• C. Telling the patient what to do
• D. Use open-ended questions

Answer: (D)

Open-ended questions are essential for therapeutic communication because they invite the patient to share more fully, revealing feelings, concerns, and details about their experience. They avoid yes/no limits and help you gather richer information about symptoms, coping, and needs, while also signaling respect and partnership in the conversation. For example, asking, "How have you been managing your symptoms lately?" or "What worries you most about this plan?" encourages a narrative that can guide assessment and care.

Interrupting the patient breaks the flow, can feel disrespectful, and often shuts down important information. Providing supportive statements is valuable for validation but may not elicit detailed insights. Telling the patient what to do is directive and can undermine autonomy and collaboration. Open-ended questions strike the right balance by fostering dialogue and a fuller understanding of the patient’s perspective.